Orders & Shipping

 

Thank you for shopping with Nicole Mera. We work to ensure each customer is satisfied with their purchase and will treasure it for a lifetime. Please see below for more information on the order process.

PURCHASING AGREEMENT
By purchasing a Nicole Mera piece, you confirm that you have read and understand the terms set forth on this site, including those regarding returns and exchanges, warranty and repair. If you are purchasing as a gift, we encourage the recipient to review these terms to ensure proper care and satisfaction with the piece.

All orders are final, subject to our policy regarding Returns & Exchanges. Nicole Mera reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Nicole Mera.

LIFETIME WARRANTY
Nicole Mera stands behind the quality and craftsmanship of each piece of jewelry, which is why we offer a free lifetime warranty against manufacturing defects on all Nicole Mera fine jewelry. If a piece should ever fail because of defect, it will be replaced free of charge. This warranty does not cover loss, theft, damage or improper care. Please note that if any jeweler other than Nicole Mera makes alterations or repairs to your Nicole Mera jewelry, the Nicole Mera warranty will be voided. Determinations of the source of issues are final and made in the sole discretion of Nicole Mera.

For more information on Repairs, Click Here.

SHIPPING
Domestic
Your Nicole Mera fine jewelry ships free of charge within the contiguous United States. Delivery requires the signature of an adult 21 years of age or older. Upon placing your order you will be provided with an estimated delivery date. In the event you feel you may require expedited services, please contact Nicole Mera prior to placing your order to discuss, as estimated delivery dates are subject to change. Please note that orders placed during high volume periods such as the holiday seasons may take longer than usual. Orders requiring deposit will not be deemed placed until the deposit is received.

Title and responsibility of goods transfers from Nicole Mera upon shipment. Without limiting the foregoing, Nicole Mera is not responsible for (i) any loss or damage to an item once it has been signed for, (ii) lost shipments when tracking dictates such item has been delivered, (iii) delayed delivery of packages resulting from unavailability of a required signatory upon arrival, or (iv) damages or delays due to matters of force majeure, including without limitation any unforeseen weather, personnel or technical issue. If your package is returned to Nicole Mera for any reason, you will be liable for the cost for the re-shipment of your order.

All orders shipped within the State of Texas are subject to sales tax. If sales tax is required, it will be calculated at checkout.

International
If you are outside of the United States and would like to place an order, please email us at info@nicolemera.com.

SIZING
Your purchase of any Nicole Mera ring includes a complimentary resizing. Additional resizings are at cost, and you will receive a quote to approve prior to the service. Please note that resizing any ring, including any purchased as in stock inventory, will render the piece unreturnable. Nicole Mera is unable to resize eternity bands, so we encourage you to carefully determine the appropriate size prior to placing your order. Nicole Mera offers sizing services, but cannot warrant these services due to naturally occurring fluctuations in size that may occur.

LAYAWAY POLICY
Nicole Mera offers layaway to customers, upon request, for orders totaling $5,000 or more. Layaway orders require a non-refundable deposit of 20% of the total cost of the order. We welcome you to Contact Us. if you are interested in learning more about our Layaway Program. Please note that items purchased through the Layaway Program are Final Sale.

LASHBROOK DESIGNS
Nicole Mera will facilitate one free size exchange on any Lashbrook men’s wedding band after six months have passed from the date of purchase. Any Lashbrook ring that is lost or stolen can be replaced at a reduced fee, but this only applies to built-in items. Lashbrook Custom Designs must be quoted prior to replacement and may not be offered at a reduced replacement fee. Please note that items from Lashbrook Designs are always subject to the policies of the manufacturer, which are subject to change.

TREATMENTS
Any treatments to any colored stones or colored stone jewelry will be indicated on the invoice. Nicole Mera does not purchase or sell any treated diamonds.

DIAMOND POLICY
The diamonds in every Nicole Mera piece have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolution. The seller hereby guarantees that these diamonds are natural and conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

WEBSITE IMAGERY, AVAILABILITY & PRICING
Nicole Mera makes every attempt to ensure the accuracy of the products represented on this site. Unfortunately, we cannot guaranty that this site is completely free of error. We reserve the right to correct any errors, inaccuracies or omissions, including to existing orders, and to change or update information at any time without prior notice.

We do our best to accurately represent the size and relative size differences between our products; however, some articles may appear slightly smaller or larger than they are in reality. For some items, we do this intentionally to better display product details. Please note that variations in settings on your monitor or screen may affect the size or color of a product viewed. As we work with natural materials, there may be variations in color between stones or metals used, which is a testament to the unique, handmade nature of each Nicole Mera piece. Similarly, total carat weight provided is estimated and may vary within 0.05 carats of the stated weight. Carat weight for standard size rings is based on a US size 6.5, unless stated otherwise. Please keep in mind that products that are made to order or custom designs (as opposed to those purchased as in stock inventory) may not always have a corresponding image available on the site that is reflective of the product ordered.

All items offered on this site are subject to prior sale. Although we attempt to display only products that are available for immediate purchase, occasionally a product listed for sale on the site will be unavailable. If you encounter such an issue, please Contact Us to discuss an alternative option and we will work to find you the perfect item.

Prices and descriptive information or imagery may be subject to change without notice, and we cannot honor inaccurate or incorrect pricing. We reserve the right to cancel an order and issue a refund if we find that a price is listed incorrectly on the site. In addition, we reserve the right to change prices for the same product to reflect changes of the cost of component materials for an item.

 

Last Updated November 1, 2019.

 

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