We hope you love your Nicole Mera piece. If for any reason you are not completely satisfied, eligible ready-made items may be returned according to the policy below.

Eligible Returns

Ready-made, in-stock items may be returned within 14 days of delivery if they are:

• Unworn
• Unaltered
• In new condition
• Free of damage

All returns are subject to inspection and approval by Nicole Mera.

How to Start a Return

To initiate a return, please contact us at info@nicolemera.com before sending back your item. We will coordinate the return and provide a prepaid shipping label along with return instructions.

Refunds

Once your return is received and inspected, you will receive an email confirmation regarding approval status.

Approved refunds will be issued to the original payment method within 7 business days.

Items purchased with a gift card or received as a gift will be refunded as store credit or a Nicole Mera gift card.

Deposits are non-refundable.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Custom-designed jewelry
• Layaway purchases
• Gift cards
• Non-jewelry products

At Nicole Mera, every order is carefully prepared and packaged with the highest level of care.

Processing & Shipping

Ready-to-ship items typically ship within 2–3 business days, provided the piece does not require sizing or alterations.

If sizing or modifications are needed, shipping timelines will vary depending on the work required. Estimated turnaround times will be communicated prior to shipment.

For custom pieces, production timelines vary and will be discussed during the design process.

Signature Requirement

For security purposes, all fine jewelry orders may require an adult signature upon delivery.

Shipping Insurance

All packages are fully insured while in transit. Once a package is marked as delivered by the carrier, Nicole Mera is not responsible for lost or stolen packages.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Nicole Mera is not responsible for delays or lost packages resulting from incorrect shipping information provided by the customer.

International Orders

Customers are responsible for any customs duties, taxes, or import fees required by their country.

If your Nicole Mera jewelry requires repair, please contact us at info@nicolemera.com to schedule a repair consultation.

A repair quote will be provided for approval before any work begins, and payment is required prior to repair completion.

Nicole Mera reserves the right to refuse repairs if an item shows signs of intentional damage, misuse, or work performed by another jeweler.

Ring Sizing

Nicole Mera includes one complimentary ring sizing, either up or down, with the purchase of a Nicole Mera ring. Any additional sizing requested thereafter will be at the customer’s expense.

Due to the intricacies of certain designs, not all rings can be resized without compromising the structure or integrity of the piece. The ability to resize a ring, as well as the extent to which it may be resized, will be determined on a case by case basis.

Please contact us with any questions regarding sizing or to confirm whether a specific ring can be resized.

Limited Manufacturing Warranty

Nicole Mera warrants its jewelry against defects arising directly from our manufacturing or workmanship.

In the event of a confirmed manufacturing or workmanship defect, Nicole Mera will, at its discretion, repair or correct the item or, when repair is not reasonably feasible, remake the item at no additional charge. No cash or credit refunds will be issued under this warranty.

This warranty does not cover normal wear and tear, accidental damage, impact, improper use or care, loss or damage to gemstones, or damage resulting from alteration, repair, resizing, servicing, or other work performed by a third party. It also does not cover any condition or damage unrelated to the original manufacturing or workmanship of the piece.

All warranty claims are subject to inspection and evaluation by Nicole Mera to determine whether the issue is covered under this Limited Manufacturing Warranty.

Lashbrook Designs
Nicole Mera will facilitate one free size exchange on any Lashbrook men's wedding band after six months have passed from the date of purchase.

Any Lashbrook ring that is lost or stolen can be replaced at a reduced fee, but this only applies to built-in items. Lashbrook Custom Designs must be quoted prior to replacement and may not be offered at a reduced replacement fee.

Please note that items from Lashbrook Designs are always subject to the policies of the manufacturer, which are subject to change.

Treatments
Any treatments to any colored stones or colored stone jewelry will be indicated on the invoice. Nicole Mera does not purchase or sell any treated diamonds.

Diamond Policy
The diamonds in every Nicole Mera piece have been purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolution.

The seller hereby guarantees that these diamonds are natural and conflict free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.

Diamond Upgrades
Nicole Mera offers a comprehensive upgrade policy for our loose diamonds. Diamonds purchased from Nicole Mera will receive a 100% credit (not including tax) toward an upgrade to a larger, better quality, or different shape diamond. To qualify as an upgrade, the new item must be at least 25% greater in value than the original item.

Diamonds must be returned in original condition with all original paperwork, including certificate where applicable.

Please note that this upgrade policy applies to the original purchaser of the diamond only and is not transferable to any other party.